Frequently Asked Questions (FAQ’s)
Best Experience Guide
- This Event Is CASH ONLY bring Cash and avoid the ATM Line
- Wear comfortable Shoes There Is A Considerable Amount Of Walking During The Night.
- Be Sure You Meet The Costume Guidelines, Read The FAQ’S Below. Being Called Out Of Line For Not Having Appropriate Attire Is Not The Way We Want You To Start Your Evening.
- Consider Buying A Drop-Off Gate Ticket to Get Home Safely And Save Some Money. (Arrange For A Friend To Drop Your Group Off)
- A Link To The Show Schedule Of Performances and Map Will Be Emailed Out A Week Before The Show So You Can Plan Ahead To What Is Happening Where.
- Read The FAQ’S Below To The Show You Are Attending.
- Make Sure You Have The Correct Address In Your GPS, The Drop-Off Gate has A Different Address Than The Main Gate. (Check Your Ticket For That Information)
- Arrive Early! There Is A Traffic Surge From 8:30 – 10:00 That Can Be Avoided By Arriving Early So An 7:30-8:00 Arrival Will Save You Time In Traffic. We Have Made Changes And Are Not Charging For Parking This Year To Speed Up This Process. The Overlay Of Other Events (A&T Homecoming) Adds To This Surge, While We Continue To Improve Our Parking Process Some Elements Are Beyond Our Control, So Come Early!
- Have Your ID Out And Ready, This 21+ Event Scans The Back Of Your ID.
- If you have Purchased Private Lounge Tickets, Check in To Get Your Wrist Bands Before Leaving The Entry Gate. Otherwise You Must Go To The Information Booth In Front Of The Castle.
- (Sat Night)There Is An Information Booth In Front Of The Castle In The Round Tent. Here You Can: Check Lost And Found, Check In For Lounge, Get Directions, Sign Up For Costume Contests, Report Problems. We Are Here To Help You Get The Best Experience Possible!
- Have A Great Time But Be Respectful Of Others. We Strive To Provide A Safe Space Of Expression.
- If you are Leaving Via The Drop Off Gate Using Uber, Lyft ect… Order you Ride Early Especially If You are Leaving At 2AM.
- If You Have To Find An Alternate Ride Home And Leave A Vehicle On The Property The Gate Will Be Open To Retrieve Vehicles Sunday 1pm-5pm. This Is Not A Time To Retrieve Lost Items.
- Please Call Us About Lost Items M-F From 9AM-5PM. We Find Lots Of ID’s and Bank Cards along with some phones, Watches, Keys Ect. (Any Unclaimed ID’s Or Bank Cards Are Destroyed After 2 Weeks Of The Event)
- We Will Follow Up With A Survey After The Event, Please Take The Time To Give Us Your Feedback We Read And Discuss Every Reply.
The 2023 Mardi Gras
Must Have A Mardi Gras Mask To Enter, We Hold A Bare As You Dare Attitude Regarding Costumes For This Event And Have Pulled Together Many Ideas & Options For Both The Fellas And The Ladies On Our Pintrest Page. Costumes Are Not Required But Are Encouraged!
You MUST be 21 Years Of Age Or Older At Time of Entry.
You Must Have A VALID Government Issued Photo ID & Be 21 Yrs Old To Enter The Event. Fake ID’s Along With The Presenter Are Turned Over To The Guilford County Sheriff For Charges and Permanent Ban From The Property.
We Have A Separate Ticket Type (Drop Off Gate Entry Tickets) Specifically For The Drop Off Gate Entrance. They’re Solely Designated For Drop Off Guests Arriving Via; Taxi’s, Shuttles, Limos, Carpoolers, Buses, Lyft(ers), Uber(ers), Etc.
The Drop Off Gate Entrance Is Located: 6000 Kersey Valley Rd. Jamestown, NC 27282
We Have Also Paired Up With Local Hotels (Hotel Packages) And They Offer Discounted Room Rates As Well As Complimentary Shuttle Service To And From The Event.
Note: If Possible, We Strongly Suggest Utilizing Drop Off Transportation Options For A Safe & Enjoyable Event. The Drop Off Entrance Saves You $10 (Cost To Park) And Puts You Right Inside The Party Much Quicker Than The Parking Lot Gate.
We Do NOT Allow Any Weapons Or Weapon Like Devices Such As Pepper Spray, Knives Or Pellet Guns. If Your Costume Uses A Prop Weapon (Ex. Sword/Gun) The Prop Must Clearly Be A PROP And It MUST Be Plastic. Umbrellas Will Not Be Allowed Into The Event.
No Drugs, Outside Alocohol, Photography equipment other than cell phones.
NO Refunds NO Exceptions. All Sales Are Final
Please Call (336) 889-1461 Or Email: info@thecastlepresents.com & We Will Assist With Your Online Purchase.
Parking Is Free for this show
Click Here For Instructions On How To Update Your Ticket Registration Information
Click Here For Instructions On How To Transfer Your Ticket To A Different Ticket Type
Click Here For Instructions On How To Transfer Your Ticket To Someone Else
Still Have Questions?
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