Frequently Asked Questions

Q: What Are The Age Requirements To Enter The Event?

A: You MUST be 21 Years Of Age Or Older At Time of Entry.

Q: What Are The ID Requirements To Enter The Event?

A: You Must Have A VALID Government Issued Photo ID & Be 21 Yrs OldTo Enter The Event.

Q: What Are My Transportation Options For Arriving To And Departing From The Event?

A: We Have A Separate Gate Solely Designated For Drop Off Guests Arriving Via; Taxi’s, Shuttles, Limos, Carpoolers, Buses, Lyft(ers), Uber(ers), Etc. We Have Also Paired Up With Local Hotels (Hotel Packages) And They Offer Discounted Room Rates As Well As Complimentary Shuttle Service To And From The Event.

Note: If Possible, We Strongly Suggest Utilizing Drop Off Transportation Options For A Safe & Enjoyable Event. The Drop Off Entrance Puts You Right Inside The Party Much Quicker Than The Parking Lot Gate.

Q: What Items Are NOT Allowed Into To The Event?

A: We Do NOT Allow Any Weapons Or Weapon Like Devices Such As Pepper Spray, Knives Or Pellet Guns.

Q: What Is The Dress Code For The Event?

A: No Plain White T-Shirts, No Athletic Wear, No Hats, No Baggy Clothing, No Hoodies Of Any Kind, And No Bad Attitudes!

A: Costumes Are REQUIRED To Enter The Event.

Note: No Effort = No Entry --- No Exceptions!

A: If Your Costume Uses A Prop Weapon (Ex. Sword/Gun) The Prop Must Clearly Be A Prop And It MUST Be Plastic.

Note: If It Is Obviously Not Part Of A Costume It Will NOT Be Allowed!

Q: What's The Refund Policy?

A: NO Refunds NO Exceptions. All Sales Are Final.

Q: What If I Need Help To Purchase A Ticket Online?

A: Please Call Our Finance Office Directly At (336) 889-1461 Or Email: Billing@Castlemcculloch.Com & We Will Assist With Your Online Purchase.

Q: Are Coolers Or Lawn Chairs Allowed Into The Event?

A: Coolers And/Or Chairs/Blankets Are Not Allowed Into The Event. Chairs And Other Seating Will Be Provided.